Free Live Chat, WordPress Website Chat Plugin, Helpdesk Customer Support WP Live Chat App: Chatway

Description

Live chat with your website’s visitors through WordPress. Provide customer support using the Chatway live chat app & helpdesk.

Chatway live chat is a lightweight, easy-to-use helpdesk live chat app for communicating better with your customers and provide live chat customer support. Your customers can easily talk and engage with your business from anywhere, at any time using the live chat button on your WordPress website.

πŸ‘©β€πŸ’» Why do you need Helpdesk Live Chat for your website?

  • Real-Time Customer Support: Implementing live chat on your website allows customers to receive instant assistance, enhancing their experience and increasing satisfaction. Live chat facilitates quick issue resolution and builds trust in your brand.
  • Lead Generation: Utilize helpdesk live chat as a proactive tool to engage website visitors. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads. Live chat enables real-time interaction, fostering meaningful connections.
  • Customer Feedback and Surveys: Embed helpdesk live chat to gather instant feedback from your website users. Engage them in real-time conversations, addressing concerns, and collecting valuable insights. Live chat transforms your website into an interactive platform for constructive feedback.
  • Sales Support: Boost your e-commerce sales by integrating live chat for personalized customer assistance during the buying process. Guide users through product selection, address queries, and offer real-time customer support, enhancing the overall shopping experience.
  • Technical Customer Support and Troubleshooting: Enhance customer satisfaction by providing live chat support for technical queries and issue resolution. Empower users to seek real-time assistance, troubleshoot problems, and receive immediate solutions, minimizing downtime and frustration.
  • Visitor Engagement and Retention: Implement helpdesk live chat to proactively engage website visitors. Offer assistance, share relevant content, and create a personalized experience. Live chat becomes a dynamic tool for fostering visitor engagement and increasing the likelihood of their return.

πŸŽ‰ Chatway Live Chat is a free live chat WordPress plugin

Chatway live chat is a powerful and versatile free helpdesk live chat plugin, designed to enhance website engagement and support user interactions. With Chatway live chat, you can easily integrate live chat functionality into your site, providing real-time assistance to visitors, improving customer satisfaction, and boosting conversion rates. It’s a valuable tool for any online business. Chatway live chat is a robust and user-friendly free live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support, and enhances online business conversion rates. An invaluable resource for website owners.

πŸ’¬ What You Get With Chatway Live Chat

  • Engage your website visitors and customers over live chat
  • Provide easy content and file sharing within chat for improved helpdesk live chat customer support
  • Allow you to monitor chats with support agents in a single click
  • Let you see the conversation history and get the full picture before responding
  • Offer proactive live chat customer assistance that’ll rival your competitors
  • Start live chat conversations with customers, solve their queries and answer their questions
  • Assign agents to customer issues, and provide an enriching customer experience to web visitors and returning customers alike
  • Personalize your customer’s overall experience based on their chat history & interactions
  • Enhance live chat functionality by adding tags and custom data to conversations. This feature enables precise segmentation, allowing businesses to tailor responses, analyze customer preferences, and provide personalized customer support for an optimized live chat user experience

πŸ‘‹ Chatway Live Chat & Helpdesk account

In order to use the plugin, once you sign up, a free Chatway live chat account will be created for you, and the live chat script will be added to your website. If you log out or remove the plugin, the script will be removed from your website.

πŸ“± Live Chat Anywhere Using Our Native Mobile Apps

Besides our robust web live chat app, Chatway’s iOS and Android apps allow users to engage with website visitors while on the go. This mobile application offers real-time communication and convenience, enabling timely responses and stronger connections with the audience. Download the app now to stay connected and chat with visitors wherever you are.
Download Chatway for iOS πŸ”—
Download Chatway for Android πŸ”—

πŸ‘©β€πŸ’» Invite your team as agents to Chatway live chat

Chatway live chat offers the option to invite teammates as agents, facilitating collaborative customer live chat support. By adding agents to the platform, businesses can distribute workloads and ensure seamless customer service. Invite and empower your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat.

🎨 Customize your live chat widget

Tailor your website’s aesthetic with a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive and engaging user experience, making live chat an integral and seamlessly integrated part of your online presence.

✍️ Translate your live chat widget to other languages

Expand your global reach by translating the live chat widget into multiple languages. This feature fosters inclusive communication, allowing visitors to interact in their preferred language. With a multilingual live chat, businesses break down language barriers, providing a more accessible and user-friendly platform. As a result, live chat becomes a versatile tool, ensuring that diverse audiences can engage effortlessly, fostering a more inclusive and globally connected customer support experience.

πŸ’» Facebook Messenger native integration

You can connect your Facebook Messenger Business page to Chatway and receive any message sent through Facebook Messenger live chat directly to Chatway live chat. You can respond through Chatway live chat and manage all your Facebook Messenger conversations in Chatway, streamlining your customer interactions and providing a unified live chat communication hub.

πŸ“§ Email integration

You can easily set up a Chatway email address, enabling you to receive emails directly within the Chatway platform. This integrated feature simplifies your communication channels, allowing you to conveniently respond to incoming emails from within Chatway live chat, creating a cohesive and efficient messaging hub for your business.

πŸ” Live Chat Private Notes

The “Private Notes” feature in live chat empowers agents to write confidential internal notes during customer interactions. Agents can tag colleagues, fostering seamless collaboration and knowledge-sharing. This enhances team communication, allowing for live chat real-time coordination and ensuring a more informed and efficient live chat customer support process.

πŸ“‚ File sharing through live chat

Enable dynamic collaboration through live chat file-sharing feature between agents and website visitors. Effortlessly exchange files, fostering real-time interaction. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors.

πŸ”— Chatway Live Chat Demo

Chatway’s live chat demo site is a user-friendly platform designed for efficient communication. Its intuitive live chat interface ensures easy navigation, providing a seamless experience for users and admins alike. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The responsive design and clean live chat layout enhance user experience, making it an ideal solution for businesses seeking to boost customer engagement through live chat.
Chatway Live Chat Demo website πŸ”—.

πŸ€— Testimonials

“Transform Your Customer Engagement with Chatway – A 5-Star Experience!
Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!”

Menny Benady, Benady New Media

“The best live chat in the world!
I just have to praise this plugin, its ease of use and its functionality are simply outstanding, without a doubt, the best and simplest live chat add-on out there and also for free, unbelievable!”

Guy Shabi, Wp4All

“Smooth and easy
Simple interface and a good way to engage with potential customers.”

Matias Yabar-Davila, Coach Social

Screenshots

  • Communicate with your website's visitor through live chat
  • Download our iOS and Android apps and live chat with your website's visitors on the go
  • Invite your team as agents so they can live chat with your visitors as well
  • Full chat history with every person your chat with
  • Share files with your visitors through live chat

Installation

  1. Install and activate Chatway plugin on your WordPress website
  2. Create a free account through the plugin signup screen
  3. You’re good to go! The Chatway live chat widget will appear on your website πŸš€

FAQ

How do I get started with Chatway live chat?

It’s easy. Install the plugin , create your account, set up your widget and invite your agents to manage your live chat app (you don’t have to invite agents)

Is Chatway free to use?

Yes, it is.

Can I live chat with my customers on mobile?

Yes, you can manage all conversations on Chatway live chat using your mobile device.

Can I handle multiple conversations simultaneously?

Yes, you can. Chatway live chat makes it easy for you to switch between conversations and respond to your customers in a timely manner.

Can I share multimedia content within Chatway live chat?

Yes, you can share images, attachments and resources within the chat box to make your customer’s experience more fulfilling.

Can I invite my team as agents?

Yes, you can. Your team will be able to respond to live chat tickets once you invite them to Chatway.

Reviews

April 9, 2024
The team is super helpful and is always looking for feedback to build the best possible experience. It is light and quick and offer decent amount of features. While we are still working on my Facebook integration they step up to figure out what is causing the issue. I feel confident to give them five stars due to top notch support and friendly customer service
April 2, 2024
I had problems with fb messenger integration so i initiated a chat in their site. A chat support named Marvin messaged me, as well as in my page where chatway is embeded. HE WAS ASKING FOR MY FB PASSWORD AND A TEMPORARY PASSWORD for my chatway account to'fix' the issue!!!!! WHO ASKS FOR CREDENTIALS!!!!Update: I really like chataway, better than other live chat integrations. But asking for credentials is a big NO. I am retracting my previous review as someone from the higher-ups from chatway reached out and wanted to resolve and debug the issue. Update2: Still there are problems integrating. 'Extra' steps and efforts were required from my end for them to debug this. Sorry, will move on from this now. I'll leave the stars because I do not want to be 'that guy' that hurts someone elses business.
April 1, 2024
I have only had the plugin for a few days but it's exactly what I was looking for. A simple but effective live chat plugin that my visitors are already engaging with and that has helped me convert "tyre kickers" to paying members.
March 29, 2024
Chatway is the absolute BEST live chat plugin!! I have tried a few different live chats before downloading Chatway and was disappointed in all of them. Chatway is extremely easy to use and I was able to customize it to the exact color theme of my website so it blends in seamlessly. The customer service is also amazing! They are professional, kind and truly care and listen to their customers. I highly recommend Chatway to anyone who is looking for a live chat plugin!
Read all 43 reviews

Contributors & Developers

“Free Live Chat, WordPress Website Chat Plugin, Helpdesk Customer Support WP Live Chat App: Chatway” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.1.8

WordPress 6.5 compatibility

1.1.7

Fixed log in bug

1.1.6

Improved design for the Chatway live chat plugin interface

1.1.5

Chatway live chat sign up flow improvement

1.1.4

Fixed log out bug

1.1.3

Added the option to copy the code manually from the live chat dashboard (only relevant if want to install it on non-WordPress websites without using the Chatway live chat plugin)

1.1.2

Added RTL menu WordPress support
Added cache support

1.1.1

Improved sign up flow for Chatway live chat and small issues fixed

1.1

Chatway live chat launch πŸ₯³