Workchat – WhatsApp CRM & LiveChat

Description

WP WorkChat is a comprehensive communication solution designed to enhance customer relationship management (CRM) by integrating WhatsApp with WordPress LiveChat. This integration allows businesses to streamline their communication channels, providing seamless interactions with clients and improving customer service efficiency.

WhatsApp CRM Explained: A Visual Guide | Step-by-Step Demo

Free Version with Advanced Features

• Live Chat Widgets: You can create Live Chat Widgets for numerous WordPress websites and marketing channels.
• Real-time Engagement: Engage with visitors instantly through a customizable live chat widget that blends seamlessly with your website’s design.
• Customizable Appearance: Tailor the chat widget to match your branding, ensuring a cohesive look and feel across your site.
• Add Chat Agents: Easily add multiple chat agents to handle inquiries, ensuring comprehensive coverage and prompt responses.
• Multiple Live Chat Buttons: Setup various communication channels such as WhatsApp, Facebook Messenger, Skype, SMS, and more, allowing visitors to choose their preferred method of contact.
• Integrate WhatsApp: Scan the QR Code to integrate multiple WhatsApp numbers into a unified interface, allowing management of all customer interactions from various accounts.
• Active Contacts: Keep a real-time database of active contacts for efficient follow-ups and personalised customer service.
• Merge Contacts to Clients: Merge and organise contacts into your client database seamlessly, ensuring updated and accurate client information.
• Comprehensive Dashboard: Access an intuitive dashboard to track key performance indicators (KPIs), chat volumes, and customer satisfaction scores.
• Predefined Responses: Utilise predefined chat templates to respond quickly and consistently to common customer inquiries, saving time and ensuring consistency.
• Customizable Templates: Create and customise templates to suit specific business needs and enhance customer service efficiency.
• Media Files Storage: Store and manage media files exchanged during chats, ensuring easy access
• Create a Client Task: Assign tasks to team members based on chat conversations, ensuring follow-ups and completion of action items.
• Chat History Sharing: Share chat histories with team members or clients to ensure transparency and continuity in communications.

Premium Version and Custom Advanced Setup

• Contact Data Exports: Export contact data for further analysis or integration with other business tools and CRM systems.
• Custom Workflow Setup: We release API and private support services to be used to configure advanced workflows for managing complex business processes, enhancing productivity and operational efficiency.
• ChatGPT Integration: Integrate AI-powered assistants like ChatGPT to handle routine inquiries, provide instant responses, and improve customer service efficiency.
• Smart Responses: Utilise AI for intelligent and context-aware responses, enhancing the overall customer experience.
• WhatsApp Business: Send bulk messages, promotions, and updates to customers using WhatsApp Business, enhancing marketing efforts and communication reach.
• Developer API: Utilise developer APIs to customise and extend WorkChat functionalities according to specific business needs.
• Integration Capabilities: Seamlessly integrate with other tools and platforms, enhancing the overall functionality and connectivity.

View Premium Version here

Benefits Across Industries

• Enhanced Customer Support: Provide quick and efficient support, leading to higher customer satisfaction and loyalty.
• Streamlined Communication: Manage multiple communication channels from a single interface, improving efficiency and response times.
• Improved Customer Insights: Gain valuable insights into customer behaviour and preferences through detailed analytics and reporting.
• Scalability: Easily scale communication capabilities as your business grows, accommodating increasing volumes of customer interactions.

WorkChat WordPress LiveChat Plugin is ideal for a diverse range of users, including small and medium-sized businesses like ecommerce stores, service agencies, and retail businesses; large enterprises with multiple divisions and extensive customer support teams; and startups across tech, product, and service sectors. Freelancers and consultants can manage client interactions efficiently, while agencies, such as marketing, design, and development firms, benefit from enhanced client engagement. Educational institutions, nonprofit organisations, healthcare providers, real estate agencies, and the hospitality and travel industry can all use WorkChat to provide real-time support, streamline communications, and improve customer satisfaction.